99bd Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy ("Policy") describes how 99bd ("99bd", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the 99bd online casino and sports betting platform at 99bd.vu. By registering an account or using the platform in any way, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

99bd is committed to handling all personal data responsibly, lawfully, and transparently. We apply appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. This Policy applies to all personal data processed in connection with your use of 99bd, whether collected through account registration, gameplay, payment processing, customer support interactions, or any other means.

2Personal Data We Collect

We collect the following categories of personal data from you directly, automatically, or from third-party sources in connection with your use of the 99bd platform.

3How We Use Your Personal Data

99bd uses the personal data described above for the following purposes. We process data only where we have a valid lawful basis for doing so, as set out in Section 4 below.

• ▸Account creation and management: verifying your identity, creating and maintaining your account, processing your deposits and withdrawals, and communicating account-related notifications.
• ▸Identity verification (KYC) and age verification: confirming that you meet the 21+ age requirement and complying with our anti-money laundering (AML) obligations before processing withdrawal requests.
• ▸Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, account compromise, bonus abuse, money laundering, and any other prohibited activity described in our Terms and Conditions.
• ▸Platform improvement and personalisation: analysing gameplay patterns, page navigation behaviour, and device performance data to improve the 99bd platform, resolve technical issues, and personalise the gaming experience.
• ▸Responsible gaming: monitoring account activity to identify patterns that may indicate problem gambling, applying responsible gaming limits you have set, and contacting you if we have genuine concern for your wellbeing.
• ▸Marketing and promotions: where you have opted in to receive promotional communications, sending you information about relevant 99bd offers, bonuses, and events including cricket season promotions (BPL, IPL, T20 World Cup) and seasonal offers (Eid, Pohela Boishakh).

4Legal Basis for Processing

99bd processes your personal data on the following legal bases depending on the purpose of each processing activity.

• ✔Contractual necessity: processing required to fulfil our contract with you — including account creation, identity verification, payment processing, and gameplay facilitation.
• ✔Legal obligation: processing required to comply with applicable law, including AML regulations, age verification requirements, and lawful requests from regulatory authorities or law enforcement agencies.
• ✔Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the 99bd service — where these interests are not overridden by your rights and freedoms.
• ✔Consent: where you have given explicit consent to a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting our support team.

5Sharing Your Personal Data

99bd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose.

• ▸Payment service providers: we share necessary financial and identity data with bKash, Nagad, Rocket, Upay, and banking partners solely for the purpose of processing your deposits and withdrawals securely.
• ▸Game and platform technology providers: we share technical and gameplay data with game studios and platform infrastructure providers (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) as required to deliver their games on the 99bd platform.
• ▸Identity verification partners: we share identity documents and personal details with trusted KYC and AML compliance service providers for the purpose of conducting mandatory identity and age verification checks.
• ▸Regulatory and law enforcement authorities: we may disclose personal data to government bodies, regulatory agencies, or law enforcement authorities where required by applicable law or a valid court order, including for the purposes of AML reporting or investigation of suspected criminal activity.

6Cookies and Tracking Technologies

99bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how you use the site. A cookie is a small text file stored on your device by your browser. Cookies do not contain viruses or executable code and cannot access other files on your device.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality. The following types of cookies are used on 99bd.

• 🍪Essential cookies: required for the platform to function correctly — including session authentication, security tokens, and payment gateway integrations. These cannot be disabled without breaking core platform functionality.
• 🍪Analytical cookies: help us understand how players navigate 99bd — including which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used in aggregate form to improve the platform.
• 🍪Preference cookies: store your platform settings such as your language preference, notification preferences, and last-visited game categories so that your experience is consistent across sessions.

7Data Retention

99bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five (5) years following account closure or the date of your last transaction, whichever is later, to comply with AML regulations and financial record-keeping requirements.

Where data is no longer required for the purposes it was collected and there is no legal obligation requiring its continued retention, 99bd will securely delete or anonymise the data. KYC documents are retained for the period required by applicable AML and financial regulations. Marketing preferences are retained until you withdraw consent or close your account.

8Data Security

99bd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the 99bd platform, encrypted storage of sensitive data fields including passwords and payment details, role-based access controls that limit staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and real-time fraud detection systems that monitor for anomalous account activity 24/7.

9Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data that 99bd holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt.

10Children and Minors

The 99bd platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account. If you believe a person under 21 has registered an account with 99bd, please notify us immediately at [email protected].

11Third-Party Links

The 99bd platform does not contain links to external third-party websites. In the event that any third-party content is ever referenced on the platform, please be aware that 99bd has no control over the privacy practices of third-party sites and is not responsible for their content or privacy policies. This Privacy Policy applies exclusively to personal data collected and processed by 99bd in connection with your use of the 99bd platform at 99bd.vu.

12Changes to This Privacy Policy

99bd reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an in-platform notification before the changes take effect. The updated Policy will always be accessible at 99bd.vu/privacy-policy. The date at the top of this page indicates when the Policy was last reviewed. Your continued use of the 99bd platform after any changes to this Policy constitutes your acceptance of the revised Policy. If you disagree with any changes, you may close your account by contacting our support team.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99bd handles your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). Our support team is available 24/7.