Responsible Gaming — Play Smart, Stay in Control
Gambling is entertainment. 99bd gives every Bangladesh player the tools to keep it that way — deposit limits, session timers, cool-off periods, and full self-exclusion, all built in.
99bd is committed to providing a safe, fair, and enjoyable online casino and sports betting experience for all players across Bangladesh. We believe gambling should always be a form of entertainment — never a source of financial stress, emotional distress, or personal harm. This page explains the tools available to you, the warning signs to watch for, and how to reach us if gambling ever stops feeling fun.
Responsible gaming is not just a policy at 99bd — it is a core value built into the platform from day one. Our responsible gaming controls are accessible at any time directly from your account settings, with no need to contact support first. We encourage every player to use these tools proactively, not only in moments of crisis.
Know Your Limits Before You Play
The most effective responsible gaming habit is deciding on your limits before you start a session — not during it. Decide in advance how much money you are comfortable spending, and how long you want to play. Set those limits in your 99bd account settings so the platform enforces them automatically. Your future self will thank you for the discipline.
A practical rule: only gamble with money you have set aside for entertainment — the same budget you might use for a meal out or a cinema trip. Never use money reserved for rent, bills, groceries, or family needs. And never chase losses. If you have reached your limit for the day, close the app and come back another time.
Your Responsible Gaming Toolkit
Every 99bd account includes a full set of responsible gaming controls. These are real, enforced limits — once set, they cannot be exceeded during the restriction period, regardless of circumstances. Access all of them under Settings → Responsible Gaming in your account dashboard.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often hard to spot in yourself. The following signs may mean gambling is becoming a problem. If you recognise any of them in your own behaviour, please use our self-exclusion tools or contact support right away.
- Gambling with money you cannot afford to lose, or using funds meant for rent, bills, food, or family expenses.
- Spending more time gambling than you intended, or feeling unable to stop once a session has started.
- Chasing losses — betting more to try to win back money that has already been lost.
- Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
- Hiding from family or friends how much time or money you are spending on gambling.
- Neglecting work, family responsibilities, or personal health because of gambling.
- Borrowing money, taking loans, or selling possessions to fund gambling activity.
How to Get Help — Step by Step
If gambling has become a source of stress, debt, or personal difficulty, help is available right now. Here is a clear step-by-step path to getting back in control through the 99bd platform.
- Log in to your 99bd account and go to Settings → Responsible Gaming. Activate a deposit limit or session time limit as an immediate first step — you do not need to speak to anyone to do this.
- If you need a longer break, activate a cool-off period (1 to 30 days) from the same settings page. Your balance is preserved — you simply cannot deposit or play during the cool-off window.
- For a more structured break, submit a self-exclusion request via Settings or by emailing [email protected]. Choose 3 months, 6 months, 1 year, or permanent exclusion. Our team confirms your exclusion within 24 hours BST (UTC+6).
- Talk to someone you trust — a family member, a close friend, or a healthcare professional in Dhaka, Chittagong, Sylhet, or your city. Admitting gambling has become a problem is a courageous step, and you do not have to face it alone.
- Seek professional guidance from a qualified counsellor. Problem gambling support services are available in Bangladesh — a healthcare professional or community social worker can point you to the right resource in your area.
Self-Exclusion in Detail
Self-exclusion is the strongest responsible gaming measure on 99bd. When active, your account is suspended, all deposits are blocked, all active bonuses are cancelled, and you will receive no promotional communications for the duration. Any verified real-money balance at the time of exclusion is returned to your registered bKash, Nagad, or bank account.
To reinstate your account after a self-exclusion period ends, you must contact 99bd support directly and complete a brief reinstatement review — including a check to confirm you are ready to return. We will not automatically reopen a self-excluded account at the end of the period. This safeguard is intentional.
Protecting Young People
99bd is strictly an adults-only platform. No person under 21 may register, deposit, or play under any circumstances. We carry out mandatory KYC identity and age verification on all accounts. Any account found to belong to a person under 21 is permanently closed and all funds returned. We take underage access extremely seriously.
If you share a device with younger family members under 21, we strongly recommend activating parental controls on your device and browser. Most Android and iOS devices include built-in parental control features, and many Bangladeshi mobile operators such as Grameenphone, Banglalink, Robi, and Teletalk also offer family content filtering. Please use these features to prevent underage access to any gambling platform.
Our Responsible Gaming Pledge
99bd makes the following commitments to every player on the platform. These are operational standards our team is held to every day — not marketing promises.
Contact Our Support Team
If you have concerns about your gambling behaviour, or want to activate any responsible gaming control on your account, our support team is here around the clock. All responsible gaming requests are handled with complete confidentiality. You will never be judged or pressured for reaching out.
Gambling is more fun when you stay in control. Browse our FAQ, explore the casino, or read the full Terms and Conditions.